Summary of Qualifications

Dedicated Hardware Support Technician with 20+ years of comprehensive data and telecommunication experience. Expertise in networks, phones systems, desktop hardware, server systems, software and operating systems.

Certifications
CompTIA A+ Certified, Network+ Certified, Dale Carnegie Course: Effective Communications & Human Relations & Dale Carnegie: Strictly Business Plus.

Education

Training courses including Windows NT/NT4, Windows 2000, Server 2000, Windows 95/98, Windows XP, CompTIA A+, TCP/IP, Office 2000, Lotus Notes 5, MS Outlook, A+, Network+ & Dale Carnegie.

Professional Experience

JELD-WEN Windows, Grinnell, IA - IT Hardware Technician – February 2005 to November 2008

Job requirements:
-Update knowledge and skills to keep up with rapid advancements in computer technology.

-Provide technical support to office, maintenance and manufacturing employees.

-Test and verify hardware peripherals to ensure that they meet specifications and requirements.

-Monitor functioning of servers, network, and security equipment to ensure reliable system operation.

-Make necessary modifications to ensure system operates in conformance with specifications.

-1^st, 2^nd & 3^rd level helpdesk support.

-Analyze user needs then acquire and install appropriate hardware.

-Direct other technical support personnel as needed.
-Select hardware and material, assuring compliance with specifications and product requirements.
-Maintain and support phone system, cell phones, BlackBerrys & PDAs .

Worked with the following systems, hardware and software:
Acrobat reader, ActiveX, Avaya Phone system, Blackberry support, CD&DVD ROMS, Cabling(CAT5, CAT5e, CAT6, Citrix, Fiber optics & Telecom), Client Server, CPU, Dreamweaver, E-mail(Enterprise, IMAP, POP3, SMTP & Webmail), Firewall, Flash, Hard drives, HTML, HTTP, Hubs, IE (ver. 6,7 &8), IIS, IP, LAN, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Project, MS Publisher, MS Visio, MS Word, MS DOS, Modems, Networking (Ethernet), Norton Utilities & AV, PC Anywhere, PC Desktop & Workstation, PDA(Palm & Windows based), PHP, Photoshop, Progress, Raid Arrays, TCP/IP, VPN, VoIP, Voice Communications, WAN, WAP, WEP, Web Forums, Windows 2000, Windows Server 2000 & 2003, Windows 98, Windows Vista & Windows XP.

Accomplishments:
-Saved company thousands of dollars in maintenance and installation fees.
-Install, upgrade and maintain phone systems at two different locations.
-Updated and supported the wireless LAN.
-Installed and supported a FAX Server.
-Installed video surveillance.

-Installed and supported server and PC monitoring software and hardware for the plant and office areas.
-Designed and installed cabling and network support for new field service office.
-Install, repair and maintain network hardware including copper, fiber and wireless.
-Install, maintain and upgrade servers, desktop systems, printers & Plotters.

-Implemented and supported a blackberry upgrade.

-Designed, installed and maintained a UPS and environment monitoring system for the server room.

MAYTAG Corp, Newton, IA - IT Hardware Technician – November 1993 to February 2005

Job requirements:
-Update knowledge and skills to keep up with rapid advancements in computer technology.

-Provide technical support to office, maintenance and R&D employees.

-1^st, 2^nd & 3^rd level helpdesk support.

-Analyze user needs and recommend appropriate hardware.

-Direct other technical support personnel as needed.
-Test and verify hardware peripherals to ensure that they meet specifications and requirements.

-Maintain and support phone system, cell phones, BlackBerrys & PDAs .

Worked with the following systems, hardware and software:
10base-T Switching Acrobat reader, ActiveX, Blackberry device and server support, CC:Mail, CD&DVD ROMS, CYBORG, Cabling(CAT5, CAT5e, CAT6, Fiber optics & Telecom), Citrix, Client Server, CPU, Crystal Reports, Dreamweaver, E-mail(Enterprise, IMAP, POP3, SMTP & Webmail), Firewall, Flash, Hard drives, HTML, HTTP, Hubs, IBM AS400, IE, IIS, IP, LAN, LANDesk, Lotus 123, Lotus Notes, MS Excel, MS FrontPage, MS Office, MS Outlook, MS PowerPoint, MS Project, MS Publisher, MS SMS, MS Visio, MS Word, MS DOS, Modems, Networking (Ethernet & Token Ring), Nortel Phone system, Norton Utilities & AV, PC Anywhere, PC Desktop & Workstation, PDA(Palm & Windows based), PHP, Photoshop, Raid Arrays, Servers, TCP/IP, VPN, VoIP, Voice Communications, WAN, WAP, WEP, Web Forums, WinInstall, Windows 2000, Windows Server 2000 & 2003, Windows 3.1, Windows 95/98, Windows CE/ME, Windows NT/NT4.0, Windows XP & WordPerfect.
Accomplishments:
-Built and installed 100+ servers.

-Built and installed 5000+ Desktop PCs.
-Built and installed 1000+ Notebook PCs.
-Built and installed 100+ CAD Workstations.
-Supported 3000+ PC users.
-Supported 100+ PDAs & BlackBerrys.

-Supported 100+ field service techs.

-Supported 200+ R&D Engineers, Designers and Technicians.

-Installed and configured over 100 printer & Plotters.
-Supported and maintained over 30 wiring closets.

-Updated and supported the wireless LAN.
-Designed and built new computer lab.

BlueRock Computers/JoeKunkel.com – Custom PC Builder/PC Repair – August 1986 to Present.

Job requirements & Accomplishments:
-Custom Built PC & Servers for home users, Gamers and small businesses.
-Repaired and supported PC, printers, servers and networks.
-Run a Web Server and offer Web Hosting, Domain Name Registration, Email and Web Design.
Worked with the following systems, hardware and software:

AV software, Acrobat reader, ActiveX, Blackberry device, CD&DVD ROMS, Cabling(CAT5, CAT5e, CAT6, Fiber optics & Telecom), CPU, DR DOS, Dreamweaver, E-mail(IMAP, POP3, SMTP & Webmail), Firewall, Flash, Hard drives, HTML, HTTP, Hubs, IE, IIS, IP, LAN, LANDesk, MS Excel, MS FrontPage, MS Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, MS DOS, Modems, Networking (Ethernet & Token Ring), Norton Utilities & AV, PC Desktop & Workstation, PHP, Photoshop, Progress, Raid Arrays, Servers, TCP/IP, VoIP, Voice Communications, WAN, WAP, WEP, Web Forums, Windows 2000, Windows Server 2000 & 2003, Windows 95/98, Windows CE/ME, Windows Home Server, Windows NT, Windows XP & Vista

References

Business

Dave Ringgenburg	Springboard Engineering, Newton	R&D Manager/Supervisor	641-792-9795
Jay Yates	Iowa Telecom Manager, Newton	Information Solutions Manager	641-791-9608
Paul Bleeker	JELD-WEN Windows, Grinnell	Technology Manager/Supervisor	641-325-0107
Carrol Olson	Olson Auto Express, Baxter	Owner/Boss	515-491-3974

Personal

Toby Klauenberg	Business Owner, Ogden	Friend	515-275-3250
Rhonda Guy	Business Owner, Newton	Sister-in-law	641-521-0471
Dan Kunkel	Business Owner, Baxter	Brother	515-250-4334
Kenny Weston	Warehouseman	Friend	641-521-1633
Jared Vandershel	Factory Worker	Friend	641-891-1906